SHIPPING POLICY

At Resqqourceo, we understand that ordering our handcrafted BJD dolls is an investment in your artistic collection. Operated by BLaLa Toy, we are dedicated to ensuring your delicate resin figures and accessories arrive safely and efficiently. This policy outlines our logistics process to bring artistry closer to your home.

Our Logistics Philosophy

Resqqourceo operates on a direct-to-consumer model. To minimize handling risks and unnecessary warehousing costs for these delicate artistic pieces, we often ship directly from our specialized manufacturing and quality-control hubs.

This streamlined approach allows us to:

  • Ensure Product Integrity: Fewer transfer points mean less risk of damage to the high-quality resin, intricate face-ups, and delicate joints of your dolls during transit.

  • Maximize Value: We cut out traditional retail markups to provide you with premium BJD artistry at a fair price.

  • Global Reach: We ship from the heart of BJD craftsmanship directly to your doorstep, anywhere in the world.

1. Order Processing & Verification

Every doll undergoes a rigorous preparation phase before its journey:

  • Standard Processing: Please allow 2–4 business days for order verification, strict quality control (ensuring resin finish and joint tension are perfect), and secure, shock-proof packaging.

  • High-Volume Periods: During holidays or special collection launches, processing may take up to 5 business days.

  • Shipping Rates: We offer a Flat Rate Shipping of $5.99 on all orders, covering professional handling and protective logistics.

2. Estimated Transit Times

We coordinate with global logistics partners who specialize in handling fragile collectibles.

Region Estimated Delivery Time
United States 10 – 15 Business Days
Canada, UK & Australia 11 – 16 Business Days
International / Rest of World 15 – 20 Business Days

Note: These are estimates based on business days. External factors like customs clearance or weather may occasionally impact timelines.

3. Tracking Your Shipment

  • Confirmation: You will receive an email with your tracking number as soon as the shipping label is generated.

  • Status Updates: Please allow 1–3 business days for the carrier’s system to update the initial scan.

4. Customs, Duties & Taxes

International orders are generally shipped DDU (Delivered Duty Unpaid).

  • Customer Responsibility: Any applicable import duties, VAT, or local taxes are the responsibility of the recipient.

  • Clearance: BLaLa Toy is not liable for delays caused by local customs departments.

5. Amendments & Cancellations

  • Time Window: To update a shipping address or cancel an order, please contact us within 12 hours of purchase.

  • Post-Processing: Once the order has been handed over to our logistics partners, we cannot modify the shipment.

6. Transit Protection (Damaged or Lost Items)

  • Damaged Upon Arrival: If your doll arrives with defects or transit damage, please take photos of the item AND the packaging. Contact us within 72 hours of delivery.

  • Lost Packages: If the tracking status shows no movement for an extended period, we will reship your order at no additional cost.

Contact Our Logistics Team

For any questions regarding your shipment, please reach out to us:

  • Brand Name: Resqqourceo

  • Company Name: BLaLa Toy

  • Email: info@blalatoy.com

  • Phone: +852 9370 5195

  • Address: Room 803, Chevalier Building, 45-51 Chatham Rd South, Tsim Sha Tsui, Kowloon, Hong Kong